Bookseller

 

Our booksellers are often the first point of contact for customers and are expected to create a friendly, professional, and helpful environment. You should feel comfortable talking about and selling a range of books, and you may have a specialization in one particular age group or genre.

 

The main responsibilities are customer service, point-of-sale transactions, basic merchandising and inventory, maintaining the store environment, and participating in marketing and promotions.

 

• Customer service includes greeting customers and giving expert advice based on a strong knowledge of store inventory and customer needs. A general awareness of the publishing industry will be useful as will a helpful attitude, research skills, and the perseverance to find a book even when the customer isn’t able to provide a lot of information.

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• Point-of-sale transactions include sales, customer returns/exchanges, taking special orders and gift-wrapping.

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• Basic merchandising and inventory includes receiving inventory, shelving, creating displays, organizing books and other merchandise, and yearly inventory.

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• Maintaining the store environment includes keeping the store clean, safe, and comfortable for customers and staff. Duties include dusting, sweeping, cleaning bathroom facilities, trash, and recycling. 

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• Participating in marketing and promotions includes contributions to the newsletter, writing reviews, and involvement in upcoming events and promotions.

 

Skills

 

• Basic computer skills, including MS Office and the ability to learn our Point of Sale system (Anthology) and inventory database (training provided).

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• Creative problem-solver and self-starter; able to work with minimal supervision after training; show initiative to do what needs to be done, to the best of your knowledge and ability, even without explicit instructions.

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• Attention to detail and strong organizational skills.

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• Strong communication skills, both verbal and written.

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• Excellent time management skills and the ability to prioritize tasks.

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Other Requirements

 

• Must genuinely enjoy being around and talking to people!  Must communicate well in person, on the phone, and via email.

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• Enthusiasm for keeping up with new titles.

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• Ability to bend, stoop, and lift boxes up to 40 pounds.  Ability to be on your feet for hours at a time.

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• Some nights and weekends required; hours and daily schedule will vary.

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Interested candidates, please send a cover letter and resume to liz@whitelambooks.com