© 2019 by Whitelam Books.                             Whitelam Books  : :  610 Main Street, Reading, MA  01867  : :  781-779-1833

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BOOKSELLER JOB DESCRIPTION

Bookseller

 

Our booksellers are often the first point of contact for customers and are expected to create a friendly, professional, and helpful environment. You should feel comfortable talking about and selling a range of books, and you may have a specialization in one particular age group or genre.

 

The main responsibilities are customer service, point-of-sale transactions, basic merchandising and inventory, maintaining the store environment, and participating in marketing and promotions.

 

  • Customer service includes greeting customers and giving expert advice based on a strong knowledge of store inventory and customer needs. A general awareness of the publishing industry will be useful as will a helpful attitude, research skills, and the perseverance to find a book even when the customer isn’t able to provide a lot of information.

  • Point-of-sale transactions include sales, customer returns/exchanges, taking special orders and gift-wrapping.

  • Basic merchandising and inventory includes receiving inventory, shelving, creating displays, organizing books and other merchandise, and yearly inventory.

  • Maintaining the store environment includes keeping the store clean, safe, and comfortable for customers and staff. Duties include vacuuming, cleaning bathroom facilities, trash, and recycling. 

  • Participating in marketing and promotions includes contributions to the newsletter, writing reviews, and involvement in upcoming events and promotions.

 

Skills

 

  • Basic computer skills, including MS Office and the ability to learn our Point of Sale system and inventory database (training provided).

  • Creative problem-solver and self-starter; able to work with minimal supervision after training; show initiative to do what needs to be done, to the best of your knowledge and ability, even without explicit instructions.

  • Attention to detail and strong organizational skills.

  • Strong communication skills, both verbal and written.

  • Excellent time management skills and the ability to prioritize tasks.

 

Other Requirements

 

  • Must genuinely enjoy being around and talking to people!

  • Enthusiasm for keeping up with new titles.

  • Ability to bend, stoop, and lift boxes up to 40 pounds.

  • Some nights and weekends required; hours and daily schedule will vary.